Shipping policy

We offer FREE standard shipping to the United States and Canada.

Order Processing and Delivery

Orders are normally processed and dispatched within 24–48 hours after the order is placed.

Once dispatched, shipping with our carrier typically takes 5–7 days.

Estimated total delivery time: 7–10 days from the date of ordering.

We aim to deliver every order within this timeframe. Actual delivery dates may be affected by carrier delays, customs, severe weather, public holidays or other circumstances outside our control.

Free standard shipping is available to customers in the United States and Canada. Tracking information will be provided when available.

Order Processing
Orders are prepared and dispatched as quickly as possible. Once your order has shipped, you will receive a shipping confirmation when tracking information is available.

Tracking
Tracking details will be provided whenever available. Please allow some time after dispatch for the carrier’s tracking system to update.

Shipping Address
Customers are responsible for providing a complete and accurate delivery address. Please review your shipping information carefully before completing checkout.

If an order cannot be delivered because an incorrect or incomplete address was supplied, additional shipping costs may apply before the order can be resent.

Customs, Duties and Import Charges
For international or cross-border orders, customs duties, import taxes, brokerage charges, or other government fees may apply depending on the destination. Unless specifically shown as included during checkout, these charges are the responsibility of the recipient.

Delayed or Lost Packages
If your tracking information has not updated for an unusual amount of time or you believe your parcel has been lost, please contact us with your order number. We will assist with investigating the shipment with the carrier.

Contact
For shipping questions, please contact:

killtecsupportusa@gmail.com