Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. We offer a 30-day return period, beginning on the date your order is delivered.

Return Eligibility

To be eligible for a return, merchandise must be unworn, unwashed, unused, undamaged, and returned in its original condition with all original tags attached. Where applicable, original packaging should also be included.

Items showing signs of wear, washing, alteration, misuse, or damage after delivery may not qualify for a refund.

Requesting a Return

To request a return, contact us at killtecsupportusa@gmail.com within 30 days of receiving your order. Please include your order number and the item(s) you would like to return.

Return Shipping

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us as soon as possible and include your order number and clear photographs of the issue. We will review the matter and provide an appropriate resolution.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank, card issuer, PayPal, or other payment provider may require additional time to process and display the refund.

Exchanges

If you need a different size or another item, contact us first. Depending on product availability, we may arrange an exchange or ask you to return the original item and place a new order.

Contact

For questions regarding returns, exchanges, or refunds, contact:

killtecsupportusa@gmail.com